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Delivery & Returns

Christmas week Deliveries

Please be aware when ordering that due to a high volume of deliveries our couriers are experiencing delays at present. Please bear this in mind when ordering Christmas week – Orders should be in before Sunday 18th December to ensure delivery.

Delivery Times

Orders are dispatched within 2 – 3 days. We will contact you if for some reason we are not able to dispatch within this time frame. A full refund will be given if you have placed your order and we are unable to dispatch within a suitable time frame.

Deliveries are only made Monday to Friday.
All orders will be dispatched by courier. A specific delivery time cannot be given and all deliveries by courier must be signed for so please ensure someone is available to do so.
You will receive an automatic email when your order has been dispatched.
If your order is urgent please email or call us and we will respond as best as we can to your requirements.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply contact us via email or phone and we will organise return of goods and a refund.

Shipping

We can ship orders to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.